CULTA FAQs

Product Questions
  • What are concentrates?

    Concentrates are a great option for consumers looking to increase the intensity of their high, as well as flavor connoisseurs seeking to taste the most exquisite terpene profiles. Most concentrates are named after their appearance. For example, the names shatter, wax, sauce, diamonds and budder all refer to the consistency of the concentrate. While many concentrate products are similar in THC potency, they all have different melting points, terpene profiles and appearances. To use most concentrates you need a rig with a glass nail where you can heat the product so it instantly vaporizes.

  • What is wax/crumble?

    Wax is made the same way other concentrates are made with flower or bud material from the cannabis plant. Hydrocarbon solvent such as, butane is introduced to the plant material to remove the plant’s resin using our closed loop extraction system. The resulting oil is heated at low temperatures and whipped vigorously to remove all residual solvent. Wax is generally drier and more crumbly than its counterpart budder.

  • What is budder?

    Budder is wax with higher moisture content. The consistency of budder is oily and malleable. Budder contains a higher moisture content because it is whipped less than wax, because the product is whipped by hand, it gains airy peaks that are similar to whipped topping or creamy peanut budder.

  • What is shatter?

    Shatter gets its name from its hard, glass-like consistency. This cannabis concentrate contains between 70-80% cannabinoid potency. The process of making shatter starts with dried and cured cannabis flower that is ran through our closed loop extraction system and spread thin onto parchment. It is vacuumed purged with heat to remove the residual solvent and allowed to cool and harden.

  • What is live resin?

    Live resin is made by extracting whole plant cannabis flower that is freshly frozen after harvesting in our closed loop extraction system. By using frozen cannabis material, the finished product has robust, exceptional terpene and cannabinoid profiles that resemble the qualities of the live plant. Live resin ranges in color from light amber to yellow gold and has a moist, shiny looking exterior with a strong, rich smell. Live resin has many different consistencies and naming conventions. For example, live sugar is a form of live resin that looks like an amber sugar patty, while live budder is a smoother, more malleable consistency.

  • What is sauce?

    Sauce is cured, or aged live resin. After the frozen plant material is ran through our closed loop extraction system, the extract is set aside to age and purged of solvents. Genuine terp sauce preserves all of the molecules locked in every trichome for a more complete cannabinoid and terpene extract. This is not just another high-THC concentrate. Terp sauce resembles applesauce with granules of sugar floating in it.

  • What are diamonds?

    When curing our sauce, with the help of heat and pressure the cannabinoid molecules come together and start to grow into crystals. Often called “diamond mining,” because THCA naturally forms into crystals and it can start to look like tiny diamonds. As the crystals form, the terpenes, on the other hand, are pushed-out into a liquid layer. The crystals are THCA and the syrupy liquid is rich in terpenes.

  • What is distillate?

    Starting with a solution containing cannabis we want to isolate, specific heat is applied until the desired ingredient evaporates based on its boiling point. When the vapors cool it condenses back into a liquid, separated from unwanted additives or impurities. This final product is a pure and potent cannabis oil that tests in at around 80-90% THC.

  • What is rosin?

    Rosin is an extraction method that releases resin from an array of cannabis products like; flower, dry sift kief and hash. The rosin process comes from combining high heat and immense pressure to produce a solvent-less hash oil (SHO) via a rosin press. This method brings out the product's oil out from its trichome heads, resulting in a high-terpene, full-melt. Rosin will be a golden yellow sap with high potency.

  • What is aqua?

    Simply put Aqua tech is; adsorbent filtration and chromatography. The name is given for any concentrate that is filtered through the CRC column containing adsorbent media. The process mimics column chromatography and is preformed inline on our closed loop extractor. The end concentrate has a clear to light yellow color and can also be white and opaque. This technique allows us to remove water, heavy metals, solid particulate, and color. We’ve seen elevated terpene levels with this technique testing in the 40-46%. We can produce a wide variety of end products with this; shatter, cured sugar, cured budder, live resin sauce, live resin badder, HTFSE and live resin sugar.

Dispensary Questions
  • Where are your stores located?

    The CULTA flagship dispensary is located in Baltimore's historic Federal Hill neighborhood. For more information, visit our store page at  https://www.Culta.io/Location/Baltimore.

    CULTA products are also carried in most dispensaries in Maryland. To find our nearest partner, please visit https://www.Culta.io/Partner-Dispensaries.

  • What are your store hours?

    Our hours of operation are Sun-Thurs 12-8 and Friday and Saturday from 12-8.

  • What brands and products do you carry in your dispensary?

    CULTA currently carries flower, concentrates, edibles, topicals, vapes, pre-rolls, accessories and apparel from nationally recognized brands like CULTA, Cookies, Willie’s Reserve, GPen and Apothecanna.

  • If I don’t see what I’m looking for, can you special order it for me?

    Yes. We work hard to maintain positive relationships with various cannabis brands and distributors, meaning we can get special orders through them. Call us at 844-507-9333 and let us know what you’re looking for. We’d be more than happy to put in a special order if possible.

  • What is required for me to be able to buy cannabis products in your store?

    To purchase cannabis products in our store or anywhere in Maryland, you’re required to have a valid Maryland-issued medical card. A card is easy to obtain. Start the process by learning more at https://www.Culta.io/get-my-card.

  • I am out-of-state but have a state-issued cannabis card. Will you accept that in your store?

    Unfortunately Maryland doesn’t recognize cannabis cards from other states.

  • I am a caregiver. Can I buy cannabis on behalf of my patient? How do I do that?

    If you’re a caregiver who would like to purchase cannabis for a patient, please visit https://mmcc.maryland.gov/Pages/caregivers.aspx for more information.

  • I am dialing the store telephone number but no one is picking up.

    If we aren’t picking up the phone, our line may be busy. Please be patient and try again.

  • I am interested in working at a CULTA dispensary. How do I apply?

    If you’re interested in working at a CULTA dispensary, jobs are posted at https://Culta.isolvedhire.com/jobs/. Please follow the prompts to apply online.

  • I am interested in being a brand ambassador for CULTA. How do I apply?

    If you’re interested in being a brand ambassador for CULTA, please contact us here.

  • Do you accept returns from purchases made in-store?

    We accept returns for apparel and accessories. We recommend holding onto all manufacturer packaging and your receipt for 30 days after purchase. Items purchased from dealers or resellers (and not directly from CULTA) are not eligible for return, refund or exchange. Flower, concentrates, edibles, topicals, vapes and pre-rolls are not eligible for return.

  • How do I order my products online?

    If you’d like to purchase cannabis and cannabis-related products online for in-store pick-up, visit https://www.Culta.io/order. If you’d like to purchase apparel and accessories, visit https://ShopCulta.com/.

  • How will I know when my online order is ready for in-store pick-up?

    When your order is ready for in-store pick-up, a CULTA budtender will contact you to schedule a pick-up appointment. The call may come from an unlisted or blocked number, so be sure to pick up. All orders must include a valid telephone and email address. Orders without a telephone and email address will be forfeited.

  • When is the next Cookies drop?

    Follow us on Instagram @Cultaig or sign up for email alerts for the latest information about drops from CULTA, Cookies, Archive Seed Bank, Willie’s Reserve, GPen, Apothecanna and other partners.

  • Do you have a loyalty program?

    We do not currently have a loyalty program but we’re actively evaluating similar opportunities to reward our best patients.

  • What are your deals?

    Deals vary with inventory and seasonality. We encourage you to sign up for text message alerts and new deals will be texted to you on a daily basis.

  • Do you have veterans or military discounts?

    CULTA salutes all military service members and is proud to honor them with a 22% discount on purchases with a valid photo ID. Valid identification includes a military or Department of Defense ID card, a VA ID card, a driver’s license with “Veteran” printed on it, or a copy of a DD-214. Clearance and sale items are excluded from this discount.

  • I still have more questions. Who do I contact?

    Contact us here if you have any additional questions, comments or concerns.

Wholesale Questions
  • Why should I buy my wholesale from CULTA?

    There are many reasons you should buy wholesale from CULTA. We are a market leader in quality and service, locally owned and operated, providing premium products and offering educational support. In addition to using only the most innovative technology and featuring the most top-tier brands, we’re also expanding to focus on and include apparel, music, arts, and culture.

  • What brands do you carry?

    In addition to CULTA’s proprietary flowers and extractions, we also offer products from leading national brands. Our current partners include Willie’s Reserve, Apothecanna, G Pen (Grenco Science) and Cookies Enterprises. Our partners are subject to change, so check our site for a complete list of our latest partners.

  • What products do you carry?

    Currently, we carry indoor and outdoor flower in bulk, pre-packaged containers and pre-rolls, bulk concentrates, 510 Distillate Cartridges with botanically derived terpenes, 510 HTSFE/TED cartridges (“Sauce Carts”), extractions, Willie’s Reserve products; including CBD flowers, THC flower pre-rolls, and 1:1 Distillate cartridges; and health and beauty products from Apothecanna, including lotion, intimacy oils, and face oils. Our inventory is subject to change, please contact us for a complete list of products.

  • Is there a minimum amount to buy?

    There is no minimum order amount.

  • What payment formats do you accept?

    ACH is our preferred method of payment, but we also accept checks and cash. We do not accept credit, debit, or PayPal or bitcoin for wholesale orders.

  • How do I create an account to buy products from CULTA?

    To purchase products from CULTA, please log on to www.LeafTrade.com and create an account for your company to get in touch with the CULTA sales team.

  • Where do I place my orders?

    We are currently processing all orders through www.LeafTrade.com.

  • I am having trouble placing orders on Leaf Trade. What do I do?

    If you need assistance placing an order, contact us here with your name, account info, and your preferred order. We will work with you to get your order placed.

  • After I place an order from Leaf Trade, how long until I receive my shipment?

    Typically, we deliver products 3-5 business days after your order is placed. Please reach out to the CULTA sales team for a precise delivery date and time.

  • I need CULTA and partner (Cookies, Willie’s Reserve, G Pen, Apothecanna, etc.) marketing assets. Where do I get these?

    To access our digital assets, partner collateral, dummy packaging and/or physical displays, please fill out this form.

  • I have an issue with a product I received. What do I do?

    If you have an issue with a product you received, please complete the form for a return product on Leaf Trade and contact us so that we are aware of the return. We will work together to assess the situation, find a solution, and, if necessary, issue a credit. Please do not GreenWaste any products until you are directed to do so by a member of the CULTA sales team.

  • I would like to tour your lab and cultivation farm. How do I schedule a tour?

    Our lab and cultivation site is located in beautiful Cambridge, MD. We would love to schedule a private tour for you. Reach out to your account executive or contact us.

  • What is your Presidential Club and how does it work?

    Our Presidential Club is an exclusive program that is reserved for partners that exceed sales goals. Reach out to your account executive or contact us.

  • I still have more questions. Who do I contact?

    If you have any additional questions, comments, or concerns please reach out to us here. We sincerely appreciate your business.

  • I am a cannabis farm and would like to sell my product through CULTA’s store. Who do I contact?

    If you’d like to sell your product through CULTA’s retail store or webstore, please contact us here.

CULTA Events, Pop-ups and Education
  • What are the benefits of in-store pop-ups?

    In-store pop-ups allow us to form a strong relationship with your staff and patients. By answering questions and sharing our personal knowledge of the brand, we’re able to encourage brand awareness and increase sell-through on our products. Giving out swag, offering exclusive deals and discounts, and putting a “figure face” to the brand help patients and staff become more engaged with CULTA products.

  • Does CULTA provide in-store pop-up events?

    Yes, we offer a variety of pop-ups and events for our clients, including pop-ups that promote products from CULTA, Apothecanna, and Willie’s Reserve. We also offer experiential pop-ups that focus on dabbing among other subjects. We are here to assist you with educational and sales-oriented pop-ups.

  • Are the in-store pop-up events free?

    In-store pop-up events are free for current accounts. We are happy to provide this service to your patients free of charge. For this reason, we don’t offer any deals or cuts on the back-end. Any deals or specials will come from the account itself.

  • How do I schedule an in-store pop-up event?

    If you would like to schedule an in-store pop-up event, please reach out to your Account Executive via email, phone, or in-person. We will promptly schedule a brand ambassador to be assigned to your account.

  • What is the difference between an in-store pop-up and budtender training?

    In-store pop-ups generally last 2-3 hours and are geared towards interacting with patients, passing out swag, and assisting in explaining our products to patients.
    Budtender trainings are 1-1.5 hours and are typically held after hours. These training sessions are for managers and budtenders to get a more in-depth understanding of our product lines and how we produce our products. Budtender trainings are extremely helpful and have been shown to increase sell-through on CULTA products.

  • Do you have online product training guides for budtenders?

    We are currently working on an online CULTA Budtender school that will allow Maryland-based budtenders to take courses on each CULTA product and partner. Stay tuned for more details!

  • I would like CULTA to sponsor an event. Who do I contact?

    Contact us here if you’d like CULTA to sponsor an event.

If you have any additional questions, comments, or concerns please contact us.
CULTA sincerely appreciates your business.